Product Information
Q1: What is your main product? A: We specialize in intelligent pet drying boxes, mainly designed for cats. The product integrates constant temperature drying, silent fan ventilation and safe space design, helping pets dry their whole body quickly and safely after bathing, avoiding skin diseases caused by long-term wet fur.
Q2: Is the pet drying box safe for cats? A: Absolutely safe. Our drying box adopts overheating protection, constant temperature control and automatic power-off protection design. The internal temperature is mild and uniform, no high-temperature scald risk. The ventilation system ensures sufficient air circulation to prevent stuffiness.
Q3: What is the working noise level? A: The built-in high-quality silent fan runs with low noise. It will not scare sensitive cats, ensuring a quiet and comfortable drying experience during use.
Q4: Does the device support temperature adjustment? A: Yes. The drying box supports multi-level temperature and wind adjustment, which can be adjusted according to pet hair length, body size and ambient temperature to achieve a gentle and thorough drying effect.
Order & Payment
Q5: What payment methods do you accept? A: We support secure PayPal payment. All transaction data is encrypted to protect your payment security and personal privacy.
Q6: Can I modify or cancel my order? A: You can modify shipping information or cancel the order freely before shipment. Once the parcel is dispatched, order modification and cancellation are not available.
Shipping & Delivery
Q7: How long does order processing take? A: We need 1–3 working days for quality inspection, functional testing and careful packaging after payment confirmation.
Q8: How long is international delivery time? A: Standard international shipping takes 8–18 working days, depending on destination country, logistics route and customs clearance situation.
Q9: How to track my package? A: After shipment, we will send a tracking number and official tracking link via email. You can check the delivery status online in real time.
After-sales & Returns
Q10: What if the product is damaged or defective on arrival? A: If you receive a damaged or malfunctioning product, please take photos and videos within 48 hours after receiving the goods. We will verify the problem and provide free replacement or full refund service.
Q11: What is your return policy? A: We support 30-day return service. Products must be unused, complete with original packaging, accessories and manuals. Damage caused by improper operation or human error is not covered by free return.
Q12: How long does the refund take? A: After we receive and inspect the returned product, the refund will be processed within 3–7 working days.
Service & Privacy
Q13: How do you protect customer privacy? A: Our website uses SSL secure encryption technology. We will never sell, rent or disclose any personal information of customers, complying with international data protection regulations.
